Our implementation services are designed to ensure a smooth transition from legacy systems. The duration of the implementation phase is typically 3 to 4 months. S2S assigns a dedicated team to work with you through this phase. The team comprises people with different skill sets - health care professionals, business analysts, product experts and IT professionals. The team is headed by a Senior Project Manager.

Implementation Methodology

S2S adopts structured and proven methodologies to ensure a successful implementation. These may be briefly summarized as follows:

1. Discovery - During this stage, our analysts understand your needs and the scope of the implementation services that you require. A Project Manager is assigned to your account. This phase helps us to determine the composition of the implementation team (number of people, skills required, experience) and to draft the Implementation Plan
2. Process Analysis - Our analysts study your organization's processes and workflows with a view to mapping them to functionality in S2S. We also help you to re-engineer processes, if required. This stage is critical to configuring S2S and enabling your processes to work seamlessly with S2S
3. System Configuration - This stage follows from Process Analysis. Based on the findings in the Process Analysis stage, the system is setup with the configuration that is best for you. System configuration services include

   • i. CA-MT Analysis and Configuration: Analysts in our team review copies of existing transcriptions to decide the S2S configuration that will optimize your MT productivity. This also ensures that first draft documents comply with both HIPAA requirements and your organization's style guide

   • ii. Voice Capture Set-Up: Our unique, proprietary speech recognition technology maximizes accuracy and productivity. Our product experts configure the speech recognition engine to match your exact specifications and to enhance system usability to dictating clinicians

   • iii. Document Distribution: S2S has several features that allow you maximum flexibility - such as customized document templates and multiple distribution options. Our analysts help you develop document templates. We will also help you assess the various distribution options and decide on one that achieves maximum efficiency

4. System Integration - This stage may be included in the Implementation Plan If S2S needs to interface with other business applications and information systems. Software developers in the Implementation Team work with your IT staff to build the necessary interfaces. This stage runs in parallel with Process Analysis
5. Testing - The Implementation Plan includes a comprehensive testing plan with test cases and scenarios that are drawn from your organization. The testing plan includes acceptance criteria, tolerance levels and other success parameters. The testing plan is executed to identify and iron out glitches. Some Implementation Plans also require a parallel run with existing systems after testing
6. Going Live - The systems are ready to go live. This is the stage when your organization switches over completely to S2S. Members of our implementation team will be on hand to guide you through this critical stage

Our implementation methodology and best-of-industry practices ensure that there is a seamless changeover to S2S.